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The era of complaints against social networks begins
The idealism that she and many others had placed in Facebook's promises to correct their mistakes was gone. It was obvious that the tech company and its subsidiary Instagram were hurting their users and resisting change. The world had to know what was happening.
When Haugen, a 37-year-old data scientist, agreed to testify
before the United States Congress last week about the damage to Facebook, it
was very likely the most important decision of her life.
And for social media, which has become one of the most
powerful forces in modern society, the warning was clear: the time for
whistleblowers has come.
"There has started to be some awareness among employees
at big tech companies, who are suddenly wondering, 'What am I doing
here?'" Said Jonas Kron of Trillium Investment Management, an association
that has asked Google to protect employees who expose improper activities.
"When you have hundred of thousand of people asking
that question, it is inevitable that some will bring their complaints out into
the open," he added.
Haugen is by far the most visible among such whistleblowers.
And their complaints that Facebook and the other platforms harm children and
provoke political polarization - something that is distilled from internal
investigations carried out by Facebook itself - are probably the most scathing.
But Haugen is just the most recent public whistleblower -
there have been many before. Almost all of them have been women, and experts
point out that this is not by chance.
Despite the progress made, women and especially ethnic
minority women remain a minority in the technology sector, says Ellen Pao, the
executive who in 2012 sued the Kleiner Perkins company accusing it of gender
discrimination.
This reality makes women more critical and allows them
"to see those systemic problems in a way that those who are part of the
system, those who benefit from the system and those who are more rooted in the
system cannot see," said Pao.
In recent years, employees at companies like Google,
Pinterest, Uber and Theranos, and other Facebook employees, have come to the
fore to sound the alarm about what they see as abuse of power by top
management.
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